Frequently asked questions
Everything you need to know about our products, orders and more. Can't find it? We're a message away.
What is Olaben Nutrition, and what makes it different?
Olaben Nutrition makes functional wellness snacks, granola, teas, nuts and bars, with whole, honest ingredients and short lists you can actually read. We focus on real flavour and real benefits, made in HACCP and ISO 22000 certified facilities.
Do your products contain allergens, and are they suitable for dietary needs?
Many of our snacks suit different diets, and several are gluten-free, dairy-free or vegan. Allergens vary by product, so please always check the ingredient list and label on each pack. If you have a specific allergy, get in touch before ordering and we'll help.
How do you ensure quality and freshness?
We make in small batches, source from trusted suppliers, and follow international food-safety standards, our production is HACCP and ISO 22000 certified. Our packaging is designed to keep everything fresh and protect shelf life.
How should I store your products, and what is the shelf life?
Store in a cool, dry place away from direct sunlight, and reseal after opening to keep things crisp. The best-before date and any storage guidance are printed on each pack.
Are your snacks suitable for children?
Many are, but please check the ingredient list and nutrition information for your child's needs, as some products contain nuts or other allergens. If you're unsure, consult a healthcare professional.
Where are your products made?
Olaben Nutrition products are made in Vietnam, in HACCP and ISO 22000 certified facilities.
How do I report a problem or concern with a product?
Your safety matters to us. If something isn't right, the quality, the packaging, or how you felt after eating it, please contact us with the product name, the batch or lot code printed on the pack, and a photo if you can. Our team will look into it and get back to you.
What payment methods can I use?
You can pay securely using the payment methods shown at checkout.
How does shipping work and how long will my order take?
Shipping options, timings and costs are shown at checkout and in our Shipping Policy.
What is your return or exchange policy?
Full details are in our Return & Exchange Policy. If a product arrived damaged or isn't right, contact us and we'll help put it right.
Can I buy in bulk, or stock Olaben in my store?
Yes. For events and gifting, or to stock Olaben in your café, hotel or store, see our Wholesale page and send us an enquiry.
Do you have an affiliate or creator programme?
Yes, if you love Olaben, you can earn by sharing it. See our Affiliate page to join.
Where can I buy Olaben in person?
You'll find Olaben at any Olaben store, plus a growing list of select stockists. Not sure where's nearest? Contact us and we'll let you know.
How do I stay updated on new products and offers?
How can I contact you?
Use our Contact page and we'll get back to you as soon as we can.
Still have a question?
Have a question, a concern, or anything else, we'd love to hear from you.
Contact us